PRIVACY POLICY

Privacy Policy

At Cheeky Winx, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and manage your personal information.

This policy applies to information collected through our website, email, SMS, social media, advertising platforms and any other interactions you have with Cheeky Winx.

Consent to This Privacy Policy

By using our website, placing an order, signing up to our newsletter, entering a promotion or providing your personal information to us, you agree to the terms of this Privacy Policy.

If you do not agree with this policy, please do not provide us with your personal information or use our website.

Personal Information We Collect

The personal information we collect depends on how you interact with us. This may include your name, email address, phone number, billing address, shipping address, order details, payment information, date of birth, marketing preferences and any information you choose to provide to us.

We may collect this information when you place an order, create an account, subscribe to our email or SMS marketing, enter a competition, contact customer support, interact with our ads, or engage with us on social media.

We may also collect certain technical information automatically, including your IP address, browser type, device information, time zone, pages viewed, products viewed, referring websites and how you interact with our website.

How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Send order confirmations, shipping updates and customer service emails
• Respond to enquiries and provide customer support
• Send marketing emails and SMS messages where you have opted in
• Run promotions, competitions and giveaways
• Improve our website, products, customer experience and advertising
• Prevent fraud and protect our business
• Comply with legal obligations

Email and SMS Marketing

If you subscribe to our newsletter or provide your email address, you may receive emails from Cheeky Winx about new products, promotions, updates and other marketing content.

If you provide your mobile number, you may receive SMS messages from Cheeky Winx regarding order updates, promotions, product news and other marketing content.

You can unsubscribe from marketing emails or SMS messages at any time by using the unsubscribe link or instructions included in those messages.

Sharing Your Information With Third Parties

We may share your personal information with trusted third-party service providers who help us operate our business. This may include website hosting, payment processing, shipping providers, email and SMS marketing platforms, analytics tools, advertising platforms and customer service tools.

Our website is hosted by Shopify. You can read more about how Shopify handles personal information here: https://www.shopify.com/legal/privacy.

We may also disclose your personal information if required by law, court order, subpoena or other legal process.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information sent to us online.

Accessing or Updating Your Information

You may request access to the personal information we hold about you or ask us to correct, update or delete your information by contacting us at hello@cheekywinx.com.au.

We will take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your browsing experience, understand website traffic, personalise content, measure advertising performance and show relevant ads.

Cookies may collect information such as your IP address, browser type, device information, location, pages viewed, products viewed and how you interact with our website.

You can adjust your browser settings to refuse or remove cookies. If you block cookies, some parts of our website may not function correctly.

Analytics and Advertising

We use Google Analytics to help us understand how customers use our website. You can read more about how Google uses personal information here: https://policies.google.com/privacy.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also use advertising platforms such as Meta, Google, TikTok and other third-party platforms to deliver targeted advertising.

You can manage targeted advertising preferences through the relevant platform settings, including:

• Meta: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

Data Retention

When you place an order with Cheeky Winx, we retain your order information for our records unless you ask us to delete it, subject to any legal, accounting or business record-keeping requirements.

Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of other websites.

Complaints

If you have a complaint about how we handle your personal information, please contact us at hello@cheekywinx.com.au. We will review your complaint and respond as soon as reasonably possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have any questions about this Privacy Policy or would like to access, update or delete your personal information, please contact us at hello@cheekywinx.com.au.