Terms Of Service

General store terms

Please read the terms of service before using and purchasing anything from the Cheeky Winx. Any submission of your personal information through Cheeky Winx is governed by our privacy policy. If you do not agree with these terms of service, then you must not access the website. We also have the right to refuse service to anyone for any reason.

We may also change these terms of service at any time therefore it’s the user’s responsibility to check these terms of service for changes prior to use of the website.

Ordering and age limit

By visiting the Cheeky Winx website and purchasing anything from Cheeky Winx you are agreeing to the following terms of service and agreeing that you are at least the age of majority in your state or province of residence and you have given us consent to allow any of your minor dependents to use this site. You are solely responsible for all the activities and purchases that occur under your credentials and / or account.

Products of Service

Cheeky Winx reserves the right to change the prices of the products without any notice and we also reserve the right to discontinue any product anytime without notice. We will not be liable to you or any third party should we modify or discontinue the website.

For all products on the Cheeky Winx website there are limited quantities and therefore we cannot guarantee that the product will be in stock when you have finalized checkout.

We will ensure that the Cheeky Winx website is kept up to date with trying to display the quantities as accurate as possible. If we do not have the product available when your checkout is finalized, we will not be liable. We will immediately send you an email regarding this situation and hello@cheekywinx.com.au will issue you a refund or put you on the waiting list for when the product next becomes available.

We take pride in the quality of our products, including our towels. We strive to ensure that each towel meets our high standards of craftsmanship and size specifications. However, please note that due to the nature of the manufacturing process, there may be slight variations in the size of our towels. As such, the dimensions listed on our website and product descriptions are approximate and may have a variance of up to 5%. Cheeky Winx endeavours to display the products and other images on our site as accurately as possible. However, since we cannot control the capabilities and limitations of your monitor, we do not guarantee that your monitor’s display of any colour, texture or detail of any actual merchandise will be accurate. Colours are not guaranteed. Due to colour variability in computer and screen monitors, we have no liability if colours of the products do not match their display on the site. We make every effort to accurately represent the colours of our products and if you are ever unsure please send us an email at hello@cheekywinx.com.au.

We reserve the right to change and discontinue product at any time without notice to you. Cheeky Winx is also not responsible if any information on this website is not accurate and any reliance on the information provided by our website is at your own risk.

Order changes

Cheeky Winx is not liable for the accuracy of your order and you agree to accept responsibility for double checking an order before it is finalised. We may be able to change an order if it is still being processed. For further queries please contact Cheeky Winx.

Processing , Shipment costs and Delivery times

When your order has been placed a confirmation email will immediately be sent to your nominated email address and another email will be sent with the tracking number once the order is processed.

Allow up to 1-3 business days for processing of your order prior to dispatch except during sale periods there may be a delay in processing. If personalisation is requested please allow up to 5 business days except during sale periods where there may be a further delay.

If an item in your order is on pre-order, all items will be dispatched together. Please note that the standard processing time and personalisation time still apply for all pre ordered items upon arrival.

If you did not receive a confirmation or a tracking estimate email please email us at hello@cheekywinx.com.au. Please note* emails can be hiding in your junk folder.

Cheeky Winx does not take any responsibility for delays or items sent to incorrect addresses or items which are returned to the sender by these following reasons: incorrect address, failure to pay taxes or custom fees and if the package is unclaimed from the post office. If the package is returned to us it’s the customers responsibility to email Cheeky Winx at hello@cheekywinx.com.au to rearrange a redelivery and will be liable to pay for the postage costs. Cheeky Winx also does not take any responsibility for any damages or theft if the item is left unattended at your postal address.

Our warehouse is based in Brisbane, Australia so shipping times may vary depending on your location.

***Please note: Cheeky Winx is not responsible for any possible duties or taxes which may be imposed by your country or government. These charges which may be imposed are the responsibility of the recipient. ***

Returns

We offer exchanges or credit notes on non-monogrammed items within 14 days of the original purchase date. The item must be in original condition, unused with all original attachments, labels and tags intact otherwise it cannot be returned. Email us at hello@cheekywinx.com.au and we will let you know the next steps.

Please note all return shipping costs need to be covered by the customer when an exchange has been requested except in cases where the item is confirmed to be faulty by our team.

We do not offer an exchange or refund on any monogrammed items. Cheeky Winx prides itself on providing products to our customers that are of the highest standard.

In the event you receive an item from us which you believe is faulty or if you have received incorrect monogramming on your item. Please notify us of a fault within 14 days of delivery by providing a detailed description of the fault, along with pictures as proof via email to hello@cheekywinx.com.au where we endeavor to respond within 48 hours to reach a satisfactory resolve and assist with your returns process. If a refund is requested once we receive your item, you will receive a full refund where it may take 5 -7 days for your funds to appear in your account.

Please note that discounted items due to minor printing errors or other minor defects are sold as-is and cannot be refunded, returned or exchanged. We ask that customers thoroughly review the product description before making a purchase. If you have any questions or concerns, please don't hesitate to contact us before placing your order.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Policy
Once an order has been placed, it is considered final. If you change your mind for non personalised items, we’re happy to offer a store credit or gift note to use for future purchases if the item has not yet been dispatched. Please get in touch at hello@cheekywinx.com.au, and we’ll be glad to assist.

Emailing, Promotions and Discounts

Any promotions or discounts will be announced on all social media outlets and people signed up to the newsletter. If a discount code is valid, it’s the customers responsibility to apply this at the time of the purchase. Cheeky Winx takes no responsibility and is not liable to apply a discount code to an order once it has been finalised. Please note that only one offer or discount code can be used per transaction. Multiple offers or discount codes cannot be combined. If there is a sale with promoting buy a certain number of products to get one free. This discount will apply to the lowest valued product.

By providing your mobile number, you consent to receiving occasional text messages from Cheeky Winx regarding special promotions. If you choose to provide your email address, you also consent to receiving emails for similar purposes, ensuring you stay in the loop about all things Cheeky Winx. You may withdraw your consent to receive communications from us at any time.

Accuracy of account information and billing

You agree to provide accurate, complete and up to date account information when finalizing an order or signing up to a newsletter on Cheeky Winx website.

Errors and inaccuracies

There may be information and material on our website relating to typographical errors, omissions in relation to product descriptions, availability, products, promotions, descriptions, pricing, offers, shipping charges and transit times which is an error or inaccurate. We apologize for such oversites and we reserve the right to correct these inaccuracies and errors at any time without notice.

Cheeky Winx attempts to display all the images and descriptions of the products on the website as accurately as possible but we cannot guarantee that your device's screen will display the same colour of accuracy. Cheeky Winx is also not responsible if any information on this website is not accurate and any reliance on the information provided by our website is at your own risk.

Third party content and other websites

Cheeky Winx may contain links to external websites of third parties. We do not take any responsibility for the privacy or security practices on other websites that you may be able to access through Taste Me. We do not warrant and will not have any liability for any third-party materials, products, or services they may offer.

User content and Feedback

In the event that you provide Cheeky Winx with creative ideas, suggestions or plans or other material whether it’s through email, online, mail or through our social media platforms. Then you agree that we can edit, copy, publish, distribute, publish and use any comments that you have forwarded to us. We can also use it through any social media site that Taste Me uses and it can also be used for any other marketing channels.

We are also under no obligation to pay any compensation for what you sent to us, including royalty related to the marketing. You are also solely responsible for any comments that you do make, and their accuracy and we take no responsibility or liability for any comments posted by you or a third party.

Disclaimer

The user understands and agrees that they are solely responsible for any damage or loss of data from their device that results from visiting or the download of any material from the Cheeky Winx website.